Refund Protocol.

1. The Core Protocol

At Omegroww Media, we sell specialized expertise, intellectual property, and time. Because the execution of our services—including strategic audits, funnel architecture, ad campaign setup, and custom code deployment—requires an irreversible investment of our team's labor, all service fees and agency retainers are strictly non-refundable.

Once work has commenced, or digital assets have been delivered, the transaction is considered final.

2. Advertising Capital (Ad Spend)

It is critical to distinguish between Agency Fees and Advertising Capital.

• Direct Billing: Ad spend is billed directly to the Client's credit card by the respective platforms (Meta, Google, TikTok, etc.). Omegroww Media does not act as a financial intermediary for ad spend.
• No Refunds on Spend: We cannot issue refunds for money paid to third-party platforms. Once ad capital is deployed into the auction algorithms, it is consumed by the platform and cannot be recovered by the Agency.

3. Retainer Governance

Our ongoing partnerships are governed by systematic billing cycles.

• Cancellation Notice: Clients on month-to-month retainers must provide a minimum 30-day written notice prior to their next billing cycle to avoid further charges.
• Mid-Cycle Cancellations: If a cancellation is requested in the middle of a billing cycle, the agency will continue to service the account until the end of the paid period. Prorated refunds for unused days within a billing cycle are not provided.

4. Administrative Anomalies

We rely on automated payment gateways (Stripe, Razorpay) to process transactions. In the rare event of an administrative error, we adhere to the following protocol:

• Duplicate Charges: If our system accidentally processes a duplicate charge for a single invoice, the duplicate amount will be refunded immediately upon verification.
• Processing Time: Approved refunds for administrative anomalies typically take 5-10 business days to reflect on the Client's original payment method, depending on the banking institution.

5. Dispute Resolution

If you believe there has been a billing error or wish to discuss the termination of your retainer, please contact our billing department immediately. Initiating a chargeback with your bank without contacting us first will result in an immediate suspension of all services and assets.

Billing Support: hello@omegrowmedia.in